Hi,

I have a software, that my programmers created for me, yet I have trouble to open it. When I double click the exe file it does not open. But I can see it in Task Manager under Processes.

Sometimes it does load, but no clue why. Yesterday evening I was using it after many tries. Today, same PC, nothing changed yet it does not open.

Do you have any idea what it can be?

I was thinking of Avast Internet Security, the sandbox options yet I tried all options I could. Could it be problem with software? Whom I gave it to try it said it worked for him. Apparently after many tries only will it open cuz I just tried again and again it opened.

Thanks,
Karl

Could be a bug in the software, I would ask the people that wrote the program to see if they can reproduce the problem and then fix it.

On their machine it works, and other people tried it too and works for them. I will ask him though to check it.

I tried it on my pc and laptop both same prob.

JackInDabox wrote:

On their machine it works, and other people tried it too and works for them. I will ask him though to check it.

I tried it on my pc and laptop both same prob.

Yes first it was: 2,568K then software opened after about 45 minutes, and it now displays 4252K so problem is from software therefore because it's taking some time to load some stuff?

Try setting a higher priority to this process, maybe it will load a bit faster..

Or maybe you should install some redistributable libraries, like "Visual C++ Runtime Library" or Java, it depends which were used for programming your app.

When you write a program using some of libraries, you can make a smaller program and attach a note for user to install additional package from internet or so, but you can also make much bigger file attaching those libraries to it, then there is no need to install additional packages, but it might be a cause of your problem.

However, when a programmer is doing it like it should be done, there shouldn't be any problem, so i don't think that it's the reason of your problem..